1. Introduction
This Privacy Policy describes how [Your Company Name/Platform Name] ("we,"
"us," or "our") collects, uses, processes, stores, and discloses your information in connection with
your access to and use of our website, mobile applications, and services (collectively, the
"Service"). We are committed to protecting your privacy and handling your data in a transparent and
secure manner. By accessing or using the Service, you signify that you have read, understood, and
agree to our collection, storage, use, and disclosure of your personal information as described in
this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please
do not use the Service.
2. Information We Collect
We collect various types of information to provide and improve our Service
to you. This information falls into the following categories:
Information You Provide to Us Directly:
- Account Registration Data: When you create an account, we
collect your full legal name, email address, phone number, password, and any other
information you choose to provide in your profile (e.g., profile picture, preferences).
- Property Listing Information: If you are a property owner
or agent, we collect detailed information about the properties you list, including
addresses, property types (e.g., house, apartment, land), number of bedrooms/bathrooms,
size, amenities, pricing, availability, descriptions, photographs, and contact details for
inquiries.
- Inquiry and Communication Data: When you make an inquiry
about a property, communicate with other users (owners/seekers) through the Service, or
contact our support team, we collect the content of these communications, as well as
metadata such as time and date of communication.
- Payment Information: If you use premium features or
advertising services that require payment, we collect necessary billing information, such as
your billing address and payment method details (e.g., credit card number, mobile money
details). This information is processed by secure third-party payment processors, and we do
not store full payment card details on our servers.
- Feedback and Surveys: We may collect information you
provide when you participate in surveys, contests, promotions, or provide feedback about the
Service.
Information We Collect Automatically (Usage Data):
- Device Information: We collect information about the
device you use to access the Service, including hardware model, operating system and
version, unique device identifiers, and mobile network information.
- Log Data: Our servers automatically record information
that your browser sends whenever you visit our website or use our app. This log data may
include your Internet Protocol ("IP") address, browser type, browser settings, domain names,
pages visited, the time spent on those pages, access times and dates, and other statistics.
- Location Information: We may collect approximate location
information based on your IP address. With your consent, we may also collect precise
location data from your mobile device if you enable location services.
- Cookies and Tracking Technologies: We use cookies and
similar tracking technologies (like web beacons and pixels) to track activity on our Service
and hold certain information. These are used for analytics, remembering user preferences,
and delivering personalized content and advertising. You can control cookie preferences
through your browser settings.
- Usage Data: We collect data about how you interact with
the Service, such as the types of properties you view, search queries, features you use,
links you click, and the duration and frequency of your activities.
Information from Third Parties:
- We may receive information about you from third-party service providers
(e.g., analytics providers, advertising networks) who may provide us with data in connection
with the Service.
3. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain the Service:
- To operate, maintain, and provide all features of the Service.
- To create and manage your account.
- To process your property listings and make them searchable.
- To enable property seekers to find and inquire about properties.
- To facilitate communication between property owners/agents and seekers.
- To process transactions for premium features.
For Analytics and Service Improvement:
- To monitor and analyze trends, usage, and activities in connection with
our Service.
- To understand user behavior and preferences to improve the functionality,
design, and user experience of our platform.
- To develop new products, services, features, and functionalities.
- To perform research and analytics, including market research.
For Marketing and Personalization:
- To send you marketing communications, promotional offers, and
advertisements related to our Service, new property listings, or other products/services
that may be of interest to you. This may include email newsletters, in-app notifications, or
targeted ads on third-party platforms.
- To personalize your experience on the Service, such as showing you more
relevant property listings based on your search history and preferences.
- To measure the effectiveness of our marketing campaigns.
For Security and Fraud Prevention:
- To maintain the security and integrity of our Service.
- To detect, prevent, and address fraud, unauthorized access, and other
malicious activities.
- To enforce our Terms and Conditions.
For Legal Compliance:
- To comply with legal obligations, respond to lawful requests from public
authorities, and resolve disputes.
4. How We Share Your Information
We may share your information with third parties in various ways,
including:
With Other Users:
- When you post a property listing, certain information (e.g., property
details, your contact information as an owner/agent) will be publicly visible to other
users.
- When you make an inquiry as a seeker, your contact details and the content
of your inquiry will be shared with the relevant property owner/agent to facilitate
communication.
- For Successful Bookings/Inquiries: In instances where a
booking or inquiry made through our platform results in a confirmed, successful transaction
(e.g., a property rental agreement, a sale, or a confirmed short-term booking), we may share
additional relevant data related to that specific booking or inquiry with the parties
directly involved in the transaction (i.e., the property owner/agent and the seeker). This
data is shared solely to facilitate the completion of the transaction, for necessary
record-keeping, and to verify successful connections made via the Service. This may include
confirmation of mutual interest, contact exchange verification, or the outcome status of the
inquiry.
With Service Providers:
- We engage third-party service providers to perform functions on our
behalf, such as hosting, data analysis, payment processing, marketing, customer service, and
security. These providers will have access to your information as necessary to perform their
functions but are obligated not to disclose or use it for other purposes.
For Legal Reasons and Protection:
- We may disclose your information if required to do so by law or in
response to valid requests by public authorities (e.g., a court order or government agency).
- To protect the rights, property, or safety of [Your Company Name/Platform
Name], our users, or the public, including investigating potential violations of our Terms
and Conditions, fraud, or security issues.
Business Transfers:
- In the event of a merger, acquisition, restructuring, bankruptcy, or sale
of all or a portion of our assets, your information may be transferred as part of that
transaction.
With Your Consent:
- We may share your information with third parties when we have your
explicit consent to do so.
Aggregated or Anonymized Data:
- We may share aggregated or de-identified information that cannot
reasonably be used to identify you, with third parties for various purposes, including
research, analytics, marketing, and improving our Service.
5. Your Data Protection Rights
Depending on your jurisdiction and applicable data protection laws (such as
the Data Protection Act, 2019 in Kenya), you may have the following rights regarding your personal
data:
- Right to Access: You have the right to request access to your
personal data that we hold.
- Right to Rectification: You have the right to request that we
correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You have the right
to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request
that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object
to our processing of your personal data under certain conditions, including for direct
marketing.
- Right to Data Portability: You have the right to request that
we transfer the data that we have collected to another organization, or directly to you, under
certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to
process your personal data, you have the right to withdraw that consent at any time. This will
not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact
information provided at the end of this Privacy Policy. We may need to verify your identity before
responding to your request.
6. Data Security
We are committed to protecting the security of your information. We
implement appropriate technical and organizational measures designed to protect your personal data
from unauthorized access, use, alteration, and disclosure. These measures include data encryption,
firewalls, and secure socket layer (SSL) technology. However, please be aware that no method of
transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot
guarantee the absolute security of your personal data.
7. Data Retention
We will retain your personal information only for as long as is necessary
for the purposes set out in this Privacy Policy, unless a longer retention period is required or
permitted by law (such as for tax, accounting, or other legal requirements). When we no longer need
to process your personal data, we will either delete or anonymize it, or, if this is not possible
(for example, because your personal data has been stored in backup archives), then we will securely
store your personal data and isolate it from any further processing until deletion is possible.
8. Third-Party Websites
Our Service may contain links to websites that are not operated by us. If
you click on a third-party link, you will be directed to that third party's site. We strongly advise
you to review the Privacy Policy of every site you visit. We have no control over and assume no
responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our Service is not intended for use by individuals under the age of 18
("Children"). We do not knowingly collect personally identifiable information from anyone under the
age of 18. If you are a parent or guardian and you are aware that your child has provided us with
Personal Data, please contact us. If we become aware that we have collected Personal Data from
children without verification of parental consent, we take steps to remove that information from our
servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of
any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at
the top of this Privacy Policy. We will also inform you via email and/or a prominent notice on our
Service prior to the change becoming effective, and update the "effective date" at the top of this
Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes
to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, your data, or would
like to exercise your data protection rights, please contact us: